You may return most new, unopened items within 30 days of delivery for a full refund. Item must be returned in same conditon received.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Returns are not accepted on Stroker engines, Stroker kits, custom builds, high performance engines or any items requiring custom machining. If during your build you become unsatisfied with your purchase and wish for us to not complete your build, you will incur a $125 per hour shop fee on the work that has been done.
In order for us to supply quality remanufactured engines and parts to the public at economical prices, we must factor in the value of the old, worn out engine (core). Some cores are only worth scrap prices but others have great value depending upon supply and demand.
In order to receive credit, the old core received in exchange from you must meet the following reasonable conditions:
A. The casting must be the same as that which was purchased.
B. The old casting must be free of cracks or poor welds, including crankshafts and rusty castings are not acceptable.
C. Cores must have all of the parts on it that are furnished with the replacement engine.
D. Parts destroyed or not returned from common domestic gas engines as part of casting will be charged as follows: Connecting rod assembly. $15-$50 each, Non-roller camshafts $26 each, Head Bolts $4, pushrods $2, Rocker arms $5, Unusable blocks, heads and cranks will offset the core deposit at the going core rate in Ocala, FL. If your core is bad, you may turn in a like core you scrounged up as long as it meets the other requirements listed here. If you turn up odd cores, call us and see if they are anything we can use.
The old core must be received for credit within sixty (6O) days from date of invoice or we will assume the replacement was sold outright and remove it from our records of engines on which deposits can be credited. Often the engine sent to you was built from a core we have sourced from an outside core supplier. The core suppliers are very strict as far as returns are concerned and they mean returned in 30 days. They commonly deny us core credit which is passed on to you when returned after 30 days so please return that core in a timely fashion so the core suppliers can keep them in play.
Core Deposit refunds will by default be mailed in 30 days. Any return shipping charges incured by Titan Engines will be deducted from your core deposit.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Flat rate shipping charges covers the 48 Continental United States only.
Upon recieving an item if you are uncomfortable with they way your item has arrived DO NOT sign for it. Please refuse the shipment and allow us to take your concerns up with the shipping company. Once an item is singhed for we have very little recourse. This is especially important on LTL shipments. When in doubt DO NOT sign.